Account deletion

Retention and deletion

Guest repair requests and other unlinked enquiries are stored separately and are not automatically deleted with an account; request their deletion separately. Archiving is not deletion. Profile and account information are retained until deletion. Deleting an account removes the profile, access tokens, reviews and account-linked enquiries. Contact information in completed orders is anonymised immediately. Contact details needed to fulfil active orders remain until delivery or cancellation, then are anonymised automatically. Non-identifying item, amount and stock records remain. Earlier information may remain in technical backups for their retention period; deletion requests must be reapplied if a backup is restored.

Your choices and contact

Edit your profile in account settings. In the app, choose My account → Delete account; on the website, choose My account → Account settings → Delete account. For repair requests, guest orders or other unlinked enquiries, use the support form at https://atego.az/en/destek to request access or deletion. Requests are verified against the relevant information.