App and website
This policy applies to the atego.az website and mobile app. Updated: 24 September 2026. The current platform is a catalogue and contact service; online orders and payments are not accepted.
Information collected
Repair requests store your name, phone number, vehicle model, problem description and service mode. We also store the address you enter for mobile service, an optional preferred date/time and any selected product or service. Staff may add status and work notes. Registration stores your name, email and a protected password hash. Profiles, previous order history, support and partnership enquiries and reviews may also be retained. Purchases agreed with staff may be recorded internally with contact details, items, amounts and fulfilment information. You enter your address manually; the form does not collect GPS location.
How information is used
Information is used to answer enquiries, check part and service suitability, arrange agreed work, manage accounts and previous records, moderate reviews and protect security. Browsing and repair requests do not require an account.
Storage on your device
Language, saved products, comparisons and vehicle choices may be stored in your browser. A bag or order receipts from an earlier version may remain on your device. The website uses an HttpOnly session cookie for sign-in. Mobile access tokens and previous guest-order links are stored in secure device storage.
Tracking and permissions
Daily call and WhatsApp button clicks are stored as aggregate counts by section, language and, where applicable, product or service ID. These counters contain no names, phone numbers, messages, IP addresses or visitor identifiers. A click does not confirm a completed call or sale. Call and WhatsApp links open the relevant app; you send the prepared WhatsApp message yourself and that service applies its own policy. If you start voice search, your browser may request microphone permission and process speech through its speech service. The website does not store audio; recognised text is used for search. Advertising tracking and collection of card details are not used.
Service providers
The server is hosted on DigitalOcean, with Cloudflare handling traffic and security. IP addresses, search terms and request details may be processed in technical access logs. Contact details needed to fulfil an enquiry are shared only with staff and service parties involved in that work.
Retention and deletion
Guest repair requests and other unlinked enquiries are stored separately and are not automatically deleted with an account; request their deletion separately. Archiving is not deletion. Profile and account information are retained until deletion. Deleting an account removes the profile, access tokens, reviews and account-linked enquiries. Contact information in completed orders is anonymised immediately. Contact details needed to fulfil active orders remain until delivery or cancellation, then are anonymised automatically. Non-identifying item, amount and stock records remain. Earlier information may remain in technical backups for their retention period; deletion requests must be reapplied if a backup is restored.
Your choices and contact
Edit your profile in account settings. In the app, choose My account → Delete account; on the website, choose My account → Account settings → Delete account. For repair requests, guest orders or other unlinked enquiries, use the support form at https://atego.az/en/destek to request access or deletion. Requests are verified against the relevant information.
Contact support